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How to File a Complaint with TDLR:

TDLR has a comprehensive enforcement program that investigates and resolves complaints against individuals and entities, including hearing instrument fitting practices and specialists. 

If you have evidence that a person or business with a revoked license is continuing to advertise or perform services that require a license in Texas, please file a complaint with TDLR alleging unlicensed practice.

You can file a complaint online. You will be asked to choose whether you are filing a complaint against a licensed or an unlicensed person or business. If you are unsure about whether the person or business holds a TDLR license, use the unlicensed link.

Although TDLR accepts anonymous complaints, you must provide your name and contact information when you submit the complaint if you want to receive information about the status or progress of your complaint.

Please note that if your complaint does not allege a violation of the law or rules or does not include enough information for TDLR to investigate the allegations, TDLR will not open a complaint.

Learn More About the Complaint Investigation Process

 

You can also lend your subject-matter expertise to assist with complaint case reviews. To become a Subject Matter Expert, complete the Expert Witness Application through TDLR. Once the application is submitted, you will receive a questionnaire to complete and return. 

 

How to File a Complaint with TDI: 

To file a complaint with the Department of Insurance about insurance issues, you can call the Texas Department of Insurance (TDI) Help Line at (800) 252-3439; this line is available Monday through Friday, 8 AM - 5 PM central standard time (CST). You can also file a complaint online through their Consumer Complaint Portal. 

Key points about filing a complaint with TDI: 

  1. Contact your company first: Before reaching out to TDI, try to resolve the issue directly with your insurance company or agent. 

  2. Gather documentation: Be prepared to provide details about your policy, claim information, and any relevant communication with the company when filing a complaint. 

  3. Choose the right complaint type: Specify the type of insurance involved, like auto, health, homeowners, or life insurance. 

  4. TDI will contact the company: Once you file a complaint, TDI will contact the insurance company to request a response. 

Learn More About the Complaint Process with TDI